Emotional intelligence is something we have as humans that is intangible. According to Robbins and Judge (2019), emotional intelligence entails recognizing, understanding, managing and influencing our emotions and that of others. Emotional intelligence is made up of primary and secondary self-awareness. Primary self-awareness is the ability to accurately perceive your emotion and stay aware of them as they happen while the secondary self-awareness is the ability to understand emotions of other people. Nanda and Randhawa (2019) proposed that emotional intelligence can be managed because we meet with various people in different situations. Examples of areas can be during receiving information and giving feedback, not having enough resources, relationship challenges, dealing with failure and setbacks (Robbins & Judge, 2019).
To develop emotional intelligence, Robbins and Judge (2019) highlights certain skills: First is to practice the self-awareness; most people with high emotional intelligence do not let their feelings rule them. They know their strength and weakness and work on them to perform better.
Second, channeling your emotions well, ability to control and choose the best course of action. Meaning that one should be able to think before acting, how to feel and decide what actions to take when a situation arises.
Third, learning how to motivate oneself. This involves self-drive to achieve and improve, commitment to self-readiness to act on various opportunities, goals, initiatives and being optimistic over issues. Having self-motivation includes self-time management.
Finally, infuse your emotions with values. These are skills needed to handle and influence other people’s emotions effectively and positively.
high development of emotional intelligence has various advantages such as
people getting to know and understand themselves better, communicating clearly and,
in a respectful manner. Most importantly, the practice of emotional
intelligence promotes compassion and empathy for others because it helps to
understand someone’s personality and imaginatively experience his experience (Nanda
& Randhawa, 2019).
Nanda, M., & Randhawa, G. (2019). Emotional Intelligence, Well-Being, and Employee Behavior. A Proposed Model. Journal of Management Research, 19(3), 157-172.
Robbins, S, P., & Judge, T, A. (2019) Organization Behavior. New York: Pearson.
Shamim is from Tanzania and currently enrolled in the VIU school of Business for an MBA in accounting. She loves shopping, eating and listening to music. Her greatest challenge at VIU was taking courses outside of accounting classes while her greatest experience in VIU is mingling with students from other parts of the world and learning about their culture. Shamim wants to own her accounting firm specializing in taxes.